Shipping, Returns & Exchanges
Please, do not hesitate to call for assistance with your questions or your order.
Orders placed after 2:00 p.m. EST will be processed the following business day. Please allow 2-3 days for processing and shipping.
Since we cannot guarantee inventory by the time the return items arrives and is processed, the item that you want may be out of stock. To ensure availability of the item you need, please return your original set for a refund and purchase the set that you need.
Your satisfaction is 100% guaranteed. If you are not satisfied with the BOOT BAND, simply return the entire set within 30 days of receipt for a refund of the purchase amount, less any shipping & handling charges. After 30 days, we'll be happy to offer a credit for the purchase amount, less the shipping and handling charges.
Return processing may take up to two weeks. Please allow sufficient time for your returned item to be received and processed.
Please return the Boot Bands with a tracking number and signature confirmation so that you can verify that we have received your Boot Bands. Without confirmation of return, unfortunately, we will not be able to issue a refund.
123-12 Jamaica Ave
Richmond Hill, NY 11418
Please let us know why you are returning your Boot Bands. It is our goal to help others, so your issue may help someone else. So please let us know so we can improve in any way possible.
NOTE: if your Boot Bands made your boots too big or if they simply are not big enough, please know that we will be offering 14 sizes to help you get into your boots.
We are always open to your feedback. Please call and/or email us with your comments. What colors and styles would you like to in an upcoming season? Please join us on Facebook.com/bootband and upload your pictures and post your comments there as well.